Our client is now recruiting for a J-Commerce Representative (JCR) BASIC FUNCTION OF POSITION The J-Commerce Representative (JCR) will work together with the Account Manager on the account. The Account Manager is primarily responsible for the account and the JCR will support the activities within the account. The JCR will be an additional contact for the customer, which will increase the availability to the customer. Facilitate communication and processes between the Customer, Operations, Field Sales and Customer Service, by coordinating activities related to projects and improvement opportunities. These projects and activities include : • Management of "contract obligations" • Enforcement of Service Policy and agreed exceptions • Manage new product launches by validating item set ups, and proper notification of new item numbers to add to Customers price sheets. • Assist in movement of Aged inventory • Ensure proper flow of price changes including preparation of any customized pricing sheets • Coordinate activities related to new opportunities from the preparation and filing of quotes to monitoring production and supply for a period after start of supply, to ensure ramp-up goes according to plan. • Coordinate activities related to re-qualification of products by customer. • Manage Claims & Complaints for the customer to make sure process was followed and action items executed to customer’s satisfaction. • Maintain constant communication with Customer Service to ensure compliance with what was agreed with the customer and to be aware of any issues. • Coordinate formal quarterly meeting with customer and systematically review volume performance, service and Quality. • Ensure proper recording and maintenance of records in the CRM system related to the activities performed. • Work with Supply and Demand Planning at the company and with the customer to provide forecasting and demand inputs. • Coordinate customer visits to company’s sites in LaGrange, GA and Shawnee, OK
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases