Concept and Schematic • Set up full project programme for all deliverables. • Work with concept department to realize deliverables on time and within budget • Client liaison alongside Associate • Sub-consultant liaison, agreeing deliverables, scope and timescales • Present concept in PowerPoint format • Attend meetings and file notes and actions of meetings • Brief specialist sub-consultants and soil investigators • Track client approvals • Take ownership of schematic design development with design team • Ensure local authority compliance • Ensure project tracking schedule is current, monitored and submitted on a weekly basis • Manage any value engineering and make client aware of potential variations in consultancy agreement. • Orchestrate detailed design package, review progress daily with Senior Architect, and resolve all outstanding issues where client input is required •Responsibility for utilizing correct design standards • Responsibility for all technical detailing of projects • Responsibility for meeting the brief from an operational and functional perspective • Shared responsibility for writing and collating the NBS specification • Shared responsibility for writing and updating the brief • Coordination of all sub-consultant packages • Review of all drawing packages prior to issue • Completely adept with all Construction practices, Approval Practices of UAE – and design Buildings that are both structurally, aesthetically and functionally in sync with Clients vision.
Documentation • Ensure Job Captains A3 folder is up to date. • Track the issuance of all drawings, specifications etc. Ensuring correct procedures are in order. • Write cover letters for each formal issue. • Monitor and ensure smooth progress for all local authority submissions.
Quality assurance • Ensure that Quality System Procedures (QSP) and operational standards are understood, adhered to and maintained by Job Captains • The 5 rules of drafting to be maintained and checked on a regular basis, with a report to be issued following each check and circulated to Senior Management • Ensure Job Captains are fully conversant with the relevant standards and approved relevant local authority regulations • Ensure Job Captains meet agreed deadlines for documentation issue • If slippage is likely to occur notify the relevant lead and agree on a recovery programme • Ensure that Job Captains correctly prepare the local authority submissions in accordance with the relevant local authority requirements • Responsibility for meeting with local authorities and expediently processing submissions Any problems must be alerted to Senior Management • Responsibility for resource tracking schedules • Responsibility for NOC tracking schedule
Consultant Coordination • Coordinate design team meetings with the relevant sub-consultants. Meetings must be minuted with actions and pending dates. • Ensure construction drawings are fully coordinated with sub-consultants prior to submissions. • Ensure all sub-consultants review and agree to the programme of deliverables. • Track drawing issues to Sub Consultants and their issue of information to BSBG • Ensure the sub consultant’s scope of work is complete at each stage in order for Lead to certify payment.
Post Contract Coordination • Ensure constant communication with the post-contract team and advise on site related issues. • Review and advise on specialist sub-contractors design and shop drawings. • Liaise with post contract team to ensure any alterations or amendments on site are as per local authority regulations. • Ensure issuance of relevant ‘For Construction’ drawings and documents at the appropriate time to the site team and Contractor.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases