Our client is now recruiting for an Area Sales Manager . You will be directly reporting to the Country Leader. This position will be based in Egypt. Purpose This position is the primary connection between the AIR Business Unit and the AIR distributors& customers. The Distributor Manager is responsible for managing the sales that are generated through the Distributor Network and for improving the performance of his/her specific Distributors, and thereby improves the business results of the Business Unit. The main focus of the Distributor Manager is performance improvement of the sales and service activities that can be provided by the Distributor and thus driving the Customer Satisfaction Index Scores. On case to case basis distributor manager will also be involved on direct business as applicable in respective markets KEY RESPONSIB ILITY /ACCOUNTABILITY AREAS PERFORMANCE MEASURES& OUTCOMES • Distributor Principal Consultant - Consult with the Distributor to establish business strategy, future plans, and manage operational issues. • Develop business excellence projects that will strengthen the Dealer. • Regularly review the Dealer business results against plans, and identify actions to address any shortcomings. • Sales Leader / Trainer - Use Channel Management tools and Sales tools to support and train the dealer sales population. • Increase the overall competence of the dealer's sales population. Specifically focus on solution/value selling skills, negotiating skills, distributor consultancy skills, and business acumen to understand the distributors business. Flag any potential gaps in the skills and knowledge of the dealer sale's population, and then with the Dealer Principle, create an action plan to address the gaps. • Regional Performance Management - Meet defined sales objectives for the distributors within his/her region for the defined AIR product range on both completes and aftermarket side. Measure, monitor, and evaluate business performance via centralized tools and establish objectives for improvement. Use established metrics to track overall sales, new product sales, and aftermarket. • Regional Brand Management - Propose and Support marketing approaches in the field as i.e. product launches, press days, customer events, trade shows etc. • Participate in trade shows and industry associations. Be the driver of Ingersoll Rand brand awareness improvement in the region through the distribution channel. • Establish annual marketing plans, budget with distributors, monitor the execution and track results. • Feedback market information and customer information to increase the overall knowledge of the market. • Operational Planning – Provide information and support in helping set forecasts, Annual Operating Plan for the distribution network. Complete any necessary market information requests. PERFORMANCE MEASURES& OUTCOMES • DSI/CSI • Completes revenue & bookings results - • Gross Margin, TLME • % Past Due Receivables • Pipeline sufficiency • Customer visits & market coverage • Key account management EXPERTISE, KNOWLEDGE &
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases