Design and implement marketing strategies in line with corporate goals.
Ensure Marketing Annual Calendar is in place for active implementation.
Ensure brand consistency through all marketing channels.
Use customer feedback to ensure client satisfaction – follow through on social media.
Liaise with internal teams and ensure brand consistency with brand managers.
Liaise with international teams and ensure brand consistency, follow brand guidelines, cater to the specific brand requirements, keep the brand teams updated with presentations on marketing activities.
Establish a strong long-term digital presence.
Handle the marketing team consisting of graphic designer, marketing executive & social media executive.
Must have 4-5 years experience in a similar role (preferably in FMCG/ Retail industry).
Individual must be result oriented, organised & a leader. He/she must have excellent written and oral skills.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases