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Associate - Telemarketing Acquisition

Abu Dhabi Commercial Bank
Keywords / Skills : telesales, BPO, Sales Officer, Relationship manager, Selling, Marketing, Insurance, Direct sales
2 - 6 years
Posted: 20th Dec 2016

Job Description
To work with the Outbound Telesales team to execute various activities related to telesales, in line with business requirement.

To achieve monthly targets as set by the managers.

To utilize any opportunity to crossell through telesales.

To call predetermined customers and proactively sell a product of the bank.

To represent ADCB in a professional and courteous manner.

To ensure realistic commitments are made to customers and render them excellent service to differentiate ourselves from the competition.

To be able to maintain/update customer information on to the database.

To be confident and should possess excellent communication skills.

To be able to take up/handle additional responsibilities of the team

Ensure basic discipline is maintained through timely reporting to office.

Ensure adherence to dress code and code of conduct.

Ensure strict compliance on documentation is followed as per policy norms.

Bring in quality customers to the bank, which leads to quality references thus ensuring each case is profitable to the bank.

Ensure clean and healthy sourcing without resorting to quick-fix measures and fraudulent practices that may affect performance of the portfolio.

Daily Checking of submissions to manage better approval rates



About Company
Founded in 1985, ADCB employs more than 4,000 staff from 62 nationalities, serving over 600,000 retail customers, and approximately 50,000 corporate and SME clients. The bank operates in 48 branches, 4 pay offices, 2 branches in India, 1 branch in Jersey and a representative office in London. By the end of March 2015, the total assets of ADCB amounted to AED 207 billion.

ADCB is a full-service commercial bank that offers a wide range of products and services including retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate, currency derivatives, Islamic products, project finance and property management services.

ADCB is 58.08% owned by Abu Dhabi Investment Council, the investment arm of the Government of Abu Dhabi. The bank’s shares are traded on the Abu Dhabi Securities Exchange. By the end of March 2015, excluding treasury shares, ADCB’s market capitalization was AED 34 bn.
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