The Organization: Our client is holding company with entities in different industries like retail, production and trade. For their head office in Abu Dhabi they are looking to hire a Banking Relationship Agent, responsible for maintaining the organization’s relationship with banks in UAE.
Duties & Responsibilities:
-Maintain relationship with banks -Visit banks regularly for submitting documents -Bank related expenses entry in the financial system -Take care of all communication with bank officers -Responsible for petty cash (additional responsibility)
Skills & Competencies: •Well presentable, groomed •Excellent English oral and written communication •Good computer and email skills •Patient, smart and pro-active
Education & Qualifications: •Bachelor degree, preferably in Accounting •Experience in dealing with banks, accounts or finance •Valid UAE driving license
Alert HR Solutions was originally founded in Maastricht, the Netherlands in 1995. It became a leading European provider of HR solutions to staff shortages in various industries. We provide our clients with a European perspective on recruitment. After successfully serving clients in the Middle East from our offices in the Netherlands, we have opened an office in Dubai â" UAE since 2013. Our team of Middle East consultants who have lived and worked in the area for years provide our clients with the best practice solutions on offer.
Alert HR Solutions is the original private Dutch company and this team consists of approximately 25 full-time and part-time employees who work throughout Europe and the Middle East. Our clients include large public and private companies in the Middle East and Europe. The majority of our clients have worked with us for many years and return to us continuously.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases