Superjet Group is an umbrella of consolidated companies established in 1999 headed by its Chairman, MASIUDDIN MOHAMMED who has a ten-year hands-on experience in travel, tourism, recruitment and management expertise in the disciplines of trade, construction and travel industries. With his expertise and his management’s teamwork and unsurpassed effort, Superjet Group encompasses the following companies with its main head office in Dubai, United Arab Emirates that constantly escalating through its offices in India & Philippines. Powered by the passion and expertise of our people, we covered a range of sectors including Travel & Tourism, Tourism Visas, Recruitment, Building Solutions, General Trading, and Logistics.We are committed to providing our clients with the utmost in safe, reliable project delivery. Our goal is to always go above and beyond, exceeding expectations and delivering tangible value to our clients' operations at every touch point. More than the above accreditation we value our loyal customers who have been returning to us giving an opportunity to serve you better. Our aim is to constantly develop and provide innovative services based on a proactive approach to the clients' requirements.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases