The Organization: Our client is a well-known supplier of generators and other heavy equipment with their head office in Abu Dhabi and branches throughout UAE. For their head office they are hiring a Business Manager to run the daily operations.
Duties & Responsibilities: •Manage company’s administration, equipment and maintenance operations; •supervise daily operations; •search for potential clients and develop long-term relationships with clients, through managing and interpreting their requirements; •work closely with Sales team for negotiating tenders, contract terms and conditions to meet both client and company needs; •offer technical assistance to the team and clients wherever required; •support Sales team by assisting in after-sales support services and provide technical back up as required; •ensure the premises are properly maintained, functional and clean; •participate in the equipment evaluation process to determine buy/sell needs. Also, purchases and sell new and used equipment as directed by Management; •prepare and submit business reports on monthly basis to Management for review; •maintain a positive working relationship with all divisions of the company; •determine methods and course of action to achieve departmental and organizational goals through effective planning and efficient performance of the entity as a whole.
Skills & Competencies: •solid technical knowledge; •sales skills; •excellent communication and negotiating skills; •good business sense and self-reliance; •Ability to effectively train, coach, discipline and develop staff members to achieve and maintain positive working relationship within the company; •Capable of achieving desired results through effective leadership and appropriate influence while adhering to established policies and procedures.
Education & Qualifications: •Bachelor/Master’s degree in Engineering (Mechanical or Electrical) •10-15 years of related experience in dealing with air compressors & generators in UAE •Valid UAE driving license
Alert HR Solutions was originally founded in Maastricht, the Netherlands in 1995. It became a leading European provider of HR solutions to staff shortages in various industries. We provide our clients with a European perspective on recruitment. After successfully serving clients in the Middle East from our offices in the Netherlands, we have opened an office in Dubai â" UAE since 2013. Our team of Middle East consultants who have lived and worked in the area for years provide our clients with the best practice solutions on offer.
Alert HR Solutions is the original private Dutch company and this team consists of approximately 25 full-time and part-time employees who work throughout Europe and the Middle East. Our clients include large public and private companies in the Middle East and Europe. The majority of our clients have worked with us for many years and return to us continuously.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases