City Services Consultancy L.L.C (CSC) is an ISO 9001:2008 certified consultancy firm that was founded in United Arab Emirates in the year 2006. CSC offers an effective software solution for Customer Services, Facilitate Call Center Hubs and also provides managed services. CSC is a geographical leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. CSC provides an array of sophisticated customer contact management solutions, primarily in the communications, technology and transportation industries. CSC specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical and customer support services. What sets us apart from others is not just the diversity of our skills and expertise, but the quality of employees we attract. CSC' people are real people - motivated, intelligent, resourceful, caring, and, most important, committed to quality service and pride in performance. We only aim to serve our clients with excellence and help businesses in order to reach their full potential.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases