Finesse is a leading provider of innovative business and technology solutions to the banking and financial services community in the MENA region.
Finesse helps leading banks & financial institutions to optimize their business processes, reducing costs and assets: With proven experience and deep industry-specific expertise, Finesse Solutions and Services is exceptionally qualified to deliver innovation with measurable performance.
Finesse brings together advanced technology, robust infrastructure, a large pool of talent and a proven Global Delivery Model to provide a wide range of IT services to our clients cost-effectively and seamlessly.
Finesse provides solutions and services in the area of Business Intelligence, Payments, Credit Process Automation, Online Banking and Transaction Processing; Our consultants possess excellent functional, operational, and technical knowledge of the BFSI domain and the leading products currently used by global organizations. This experience has proven invaluable to our clients as our team identifies and implements industry best practices and leverages on our real life experience to implement solutions that are proven and best suited to our clients. Specialties Solutions for BFSI, Telecom & Govt, Business Intelligence & Datawarehousing, Document Management & Workflow, Credit Process Automation, Online Banking Solutions, Payments Solutions, Managed Services & Outsourcing
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases