Our client is now recruiting for a Credit Control Support Specialist . This position will be based in Qatar. You will be directly reporting to the Finance Manager Purpose The primary responsibility of this role is working within a team environment to support the Credit Control Supervisor on the day to day debt collection within Qatar. Tasks and Responsibilities First point of contract for customer queries on statements/ invoices/ credit notes • Contacting business customers on payment overdue asking to settle their account and explaining the credit terms. • Sending Monthly statement of accounts/ Solving Invoice issues/ Reconciliation/ Credit Notes • Chase overdue invoices by telephone, email etc within agreed timescales and maintain accurate records of all chasing activity. • Ensure debts are paid in timely manner, Highlighting potential risk customers to Credit Control Supervisor. • Achieve cash collection target set by the team. • Liaise and co-ordinate with other department (Sales, technical and hire desk) for monthly invoicing • Preparation of monthly rental invoices for both companies with support docs and maintaining invoice delivery records • Other duties as delegated from time to time by the Credit Control Supervisor • Supporting invoicing specialist during periods of leave/ absence • Supports and works within the company’s Way guidelines • Adheres to all company policies, procedures and business ethics codes • Adhere to Corporate Governance and Code of Conduct Policies Company’s Core Values • Safety • Engagement • Teamwork • Integrity • Responsibility Function Key Competencies • Results Driven • Communication Skills • Detail Orientated • Hands On Mentality • Customer oriented Requirements • Ideally possess 2+ years finance or collections experience • UAE/ QTR or transferable GCC drivers licence a must • IT literate, with advance Excel skills • Experience dealing with internal and external customers • Proven skills in administration and data management • Have excellent time management, organisation skills and the ability to multi task • Strong English communication skills • Quick learner, eager to learn and develop • Self motivated person with good analytical skills
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases