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CRM Director

Keywords / Skills : CRM, Head of CRM, Customer Relationship Manager, CRM Director

6 - 12 years
Posted: 2018-05-07

Industry
Advertising/PR/Events
Function
Marketing & Communications
Role
Other Marketing - CRM Director
Education
Bachelor's Degree
Stream:
Any
Posted On
7th May 2018
Job Description
• Working closely with the sales and marketing director to provide guidance on how to maximise current and prospective relationships through the use of the CRM.

• Ensure the CRM provides an effective sales funnel and efficient sales process.

• Analysis of the current CRM and ensuring it’s fit for purpose and the goals of the organisation.

• Define requirements for effective use of the CRM and its infrastructure.

• Making sure the CRM is customer focussed and working to maximize its effectiveness for sales and distribution.

• Working with external agencies and suppliers to ensure the successful delivery of the CRM plan.

• Planning, managing and delivering multi-channel, digital CRM marketing campaigns.

• Segmenting of the CRM to enable tailored and relevant marketing messages to customers.

• Ensure return on investment through KPI’s and performance metrics.

• Championing and driving through necessary CRM changes ensuring full buy in from all stakeholders in the business.

The ideal background of a CRM Director:

• Previous experience in similar Head Of CRM role.

• Excellent technical knowledge of CRM and analytical systems.

• Must have a strong commercial outlook and the ability to manage project delivery through internal and external stakeholders.

• Excellent understanding of CRM principles in a B2B and B2C environment.



About Company

A premier Human Resources Consultancy that provide clients across the Middle East and North Africa (MENA) with expert human resources planning and solutions. By inference, we have the expertise to attract high calibre candidates that fill specialist roles in the key industry sectors with focus in:

• IT (Information Technology)
• Media & Communications
• FMCG
• and others

We deliver to a multitude of client organisations across the MENA region from leading Multi-Nationals (MNC’s) to SMEs and boutique businesses. We are your ‘Regional HR partner with Global Reach’.

We adopt tailor made services and solutions to ensure that our clients need is fully met.

We provide a multi-step consultancy approach to sourcing the ideal candidate, to ensure that your requirement is fully fulfilled and delivered to. Furthermore we offer tailor made HR Services and Solutions in the additional following areas:

• Permanent Recruitment Solutions
• Interim & Contract Recruitment Solutions
• Managed Services
• Salary Surveys
• Outplacement Services
• Relocation and Company Setup Advice

In short, HR Source Consulting is dedicated to delivering human resources solutions at every level (from Junior, Mid to Senior and C-Level Executives). This includes successful placements for every type and size of client organisation by sourcing candidates at all levels of seniority. We like to go the extra mile and serve our clients every need of HR and provide additional solutions and services
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