The Customer Relations / Front Desk Executive would be the face of the International Cricket Council Academy and will be responsible for the management of reservations system for facility bookings, program registrations and other services. This function will also include booking invoices, preparing quotations and collection reports to list a few. Communication with the academy’s parents, participants, clients, colleagues, coaches and providing administrative support to the team will be an essential part of the function.
Holder of university degree and/or an equivalent combination of education;
Strong knowledge in Accounting and Finance;
Strong communication skills with fluency in written and spoken English;
Strong inter-personal skills;
Customer service oriented;
Knowledge and interest in sports in particular Cricket;
Needs to be flexible with working hours as the job requires working odd hours and weekends
Knowledge and Interest in Cricket is Must, Should also have accounting knowledge.
Dubai Sports City is spread in 50 million sq km in the heart of Dubai Land, offering world class facilities in sports, commercial and residential real estate. It's been conceptualized as a city within a city, where you can get everything from state-of-the-art sports venues and international sporting events, to top of the line sports academies, providing a platform for youth development, recreational sporting facilities, residential and commercial developments, together with all the related amenities expected in a purpose-built city, including international schools, medical facilities, hotels, community centers and entertainment venues.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases