Functional Responsibilities 1- Annual Business Plan and Budgeting for all department under the scope 2-Provide management and technical input to the team 3- Lead the team to execution of plan as per strategy and budget Keeping Top management apprised of product issues, dispositions and quality improvement plans. 4- Ensure good and positive synchronization of the Quality section with all other departments of the company 5-Identifying quality improvement opportunities and develop and implement solutions. 6- Collaborate regularly with Sales and Marketing to receive regular customer feedback on the products
Administrative Responsibilities:
1- Effectively liaison with suppliers and business partners 2-Supporting an environment of staff development and learning. 3-Provide feedback to direct reports in a timely manner. 4-Managing performance issues and soliciting the appropriate input from HR and management. 5- Provide oversight of regulatory agencies during site inspections. 6- Review and revise standard operating procedures where appropriate. 7-Develop a cohesive team, maintaining and reinforcing a strong quality and hygiene presence in the factory 8- Accountable for compliance in all legal aspects as required and adheres to Company Policies and procedures
Strategic Functional Responsibilities:
1- Accountable for the quality of the food products and ensures KDD maintains its standards as per international food standards 2-Evaluate, propose and implement new processes and technologies as alternatives to optimize efficiencies 3-Actively implement the company’s development and expansion 4-Shall set specific goals and formulate policies
Driven by innovation and determination, KDD has been the leading manufacturer and distributor of food and beverages in the Gulf Co-operation Council (GCC) countries. KDD is the longest-established Kuwaiti company providing diversified and innovative dairy and food products. For over 50 years, KDD has maintained the trust of its customers by providing high quality products for children, teenagers and adults.
KDD is the market leader in Kuwait, producing and distributing 24 different types of dairy products, 75 different varieties of ice-cream, 27 types of natural fruit juices and fruit drinks, as well as several culinary products. KDD aims to fulfill customer’s needs by continuously introducing innovative products that cater to the local and regional markets. KDD distributes to its neighboring countries: Saudi Arabia, Iraq, Bahrain, UAE, Qatar, Oman, Lebanon, Jordan and India. The continuing growth of the export market confirms KDD’s growing regional reputation.
The company’s commitment to quality is reflected in the huge investment it has made in raw material sourcing, machinery, production processes and quality control to ensure the excellence of all its products.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases
