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Deputy Manager - Operations (Bahrain National)

Keywords / Skills : Deputy Manager - Operations, Assistant Operations Manager, Assistant Manager - Operations, Bahrain National, Travel & Tourism

3 - 7 years
Posted: 13th Jul 2017

Nationality
Bahrain (Candidates authorized to work in the above mention countries are also eligible to apply)
Industry
Government/ PSU/ Defence
Travel/ Tourism
Function
Travel/ Airlines
Role
Documentaion & VISA
Education
Bachelor's Degree, Certification/Professional qualification
Stream:
Tourism
Salary
600 - 700 BHD
Posted On
13th Jul 2017
Job Description
To manage end-to-end operations of the Visa Application Centre whilst ensuring quality and cost saving, ensure compliance to the set processes, and manage people to bring the best efficiency out of them.
  • Document scrutiny & verification for visa processing
  • Handling cash & bank related transactions if assigned
  • Maintaining & recording all application data in a timely and accurate manner
  • Ensuring all administration & logistics of passport delivery to consulate/applicant/logistics company etc.
  • Conduct regular Audits for all processes & implement all new process rollouts or changes
  • Identify incorrect or incomplete information by regular quality checks thereby ensuring the accuracy of the visa application.
  • To monitor track and reduce the number of errors every month, within acceptable limits.
  • Maintain & improve the level of customer & mission satisfaction to increase productivity and cost effectiveness. Ensure that the teams are aligned & contribute towards the achievement of parameters enlisted in the Team Objective Tracker.
  • Maintain adherence to the Service Level Agreements for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation.
  • Ensure that the teams are mentored & work towards adherence to all SOPs/ processes, required to be complied with, from an Organisational & ISO perspective.
  • Ensure compliance with the company defined principles, policies & procedures as applicable to the role
  • Maintain high standards of ethics, integrity and compliance with corporate procedures
  • Ensure that the entire process is completed within the mandated Turn Around Time
  • Ensure no penalties are incurred
  • Ensure personal & professional development for self and team by conducting training on regular basis (product & process)
  • Ensure that all staff attends training scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCLs), for all staff.
  • Provide assistance to staff when needed and handle applicant/customer escalations
  • Ensure delivery of Value Added Services options and achievement of the VAS targets for the VAC
  • Manage VAC productivity and VAC security (Physical & data)
  • Mentor the team on a regular basis, thereby ensuring a successor is created for the position assist Manager/Unit Manager in Succession planning


About Company

At Black & Grey, we connect high potential young talent and experienced game-changers to great businesses in the Middle East. This is what we do best!

We believe most human resource issues are not black-&-white; people have wonderful variables and aspirations at every stage of their career. To strike the right balance and effectively manage the grey areas of HR, we invest time and effort to understand our client’s and candidate's exact needs and deliver the right solutions using insights, intellect and a lot of compassion.

Talk to us today to take the next step in fulfilling your professional goals.

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About Recruiter
Nevin Lewis
Executive Director
Black & Grey HR
...
Skills I hire for Human Resources, Admin, Sales & Marketing
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