The digital agenda includes aspects of defining strategy, design led re-engineering and building underlying enabling technology solutions and platforms. In order to achieve this, the Digital Partner will need to engage with various internal capability groups responsible for Digital capabilities and beyond to bring the best of Cognizant to clients. She/he will need to be the go-to individual for all matters Digital for Cognizants market facing team for the BFS sector. Some of the key expectations of a Digital Partner would be the following:
Create and manage pipeline of Consulting and IT projects across the digital journey of BFS clients from prototypes to platforms.
Shape and deliver the customers digital transformation agenda from Ideation to Implementation.
Leverage strong domain knowledge in the banking and financial service industry to understand customers business aspirations and challenges and design differentiated Digital propositions.
Build trusted Digital advisor relationships in the C-level/executive management level across the client organization.
Work with Cognizants different Practice areas (industry verticals beyond BFS and lines of services viz. Cognizant Digital Business, Cognizant Digital Operations, and Cognizant Digital Systems & Technology) to propose, sell, and deliver digital initiatives at clients. In this way this role will bring the best of Cognizant to our clients to drive digital programs
Build and leverage an eco-system of partners, alliances, start-ups, academia and design agencies to have ready-to-deploy teams to build customer specific digital strategy and solutions.
Strong domain knowledge in the banking and financial service industry.
Has significant exposure to digital challenges in the banking and financial service industry with prior experience in digital strategy and/or technology driven programs.
Already have and can connect with CXOs and senior executives in the industry.
A Passion for Technology enabled business transformation. Ability to visualize and design transformational Digital solutions based on customer business goals, new business models and disruptive digital technologies.
Proven experience in selling and delivering Digital transformation programs in the particular industry
Proven experience in managing and connecting global multi-disciplinary teams, partners and alliances across customer engagement life-cycles.
Strong Communication and inter-personal skills
Preferably with a MBA background
Analytical and understands a broad range of technologies; keeps up to date with market and technology trends
Strong leadership and influential skills
This role will involve domestic and some amount of international travel as and when required.
Working at Cognizant:
You will be part of a global consultancy which has been a growth leader in its sector for a number of years. This is a Leadership position with a significant impact on further shape and growth of the Practice. We pride ourselves on offering a collaborative, open and empowering work environment, competitive salary, bonus, benefits and a stock package as well as unparalleled career growth opportunities across the globe. Cognizant has been recognised as a Top Employer across a number of countries in Europe.
Cognizant (NASDAQ-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 230 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases