Superjet Group is an umbrella of consolidated companies established in 1999 headed by its Chairman, Masiuddin Mohammed who has a ten-year hands-on experience in travel, tourism, recruitment and management expertise in the disciplines of trade, construction and travel industries. With his expertise, management's teamwork and unsurpassed effort, Superjet Group encompasses the following companies with its main office in Dubai, United Arab Emirates that constantly escalating through its offices in India & Philippines.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases