This is an excellent opportunity that offers a competitive salary and benefits package for the right candidate along with an organized and healthy work environment.
To optimize revenue generation by sales in the country through focused approach, relationship management.
• Ensure achievement of revenue and sales target for UAE • Enhance and develop partnership and business relations with potential and existing customers • Design & formulate proposals, presentations and sales pitch to present to client’s • Calling and meeting customers/ corporates • Conduct Pre scoping, Scoping, Research activities to validate prospective clients/ Customers • Act as the point of contact for external customers and communicate customer requirements and specifications to Internal stakeholders, operations teams etc. • Liaise with the operations teams and ensure successful roll outs as per customer / client specifications/ requirements • Monitor sales deliverables to ensure compliance to defined quality standards • Liaise with the Legal team for drafting legal agreements and obtain necessary approvals • Build and maintain strong relationships with clients/ customers to ensure customer satisfactions and thereby enhance profitability • Ensure maintenance of Client Relationship, retention and Customer Satisfaction • Monthly business reviews with existing customers against proposed business • Ensuring timely submission of invoices and payments / availability of float
Metrics & KRA: • Target Vs Achievement • Achievement of EBITA and sales targets for UAE • Identifying New Opportunities • Control, Monitor & Audit of Deliverables • Maintain and ensure adherence to client Service Level Agreements(SLAs) agreements • Customer Satisfaction
OM & Reporting: • Global Manager - Visa Concierge Services
Qualifications, Experience and Education Requirements: • A graduate in any field with 10-12 years’ experience in core sales
f interested, please share your resume in a Word format. All CVs are treated with the utmost confidentiality and will not be forwarded without your prior permission. However, we regret that due to the number of applications received each day we are only able to contact those applicants who are shortlisted for client interviews.
Location: Dubai / Abu Dhabi
Follow us on LinkedIn & Facebook LinkedIn https://www.linkedin.com/company/black-&-grey-hr/ Facebook: https://www.facebook.com/blackandgreyhr/
At Black & Grey, we connect high potential young talent and experienced game-changers to great businesses in the Middle East. This is what we do best!
We believe most human resource issues are not black-&-white; people have wonderful variables and aspirations at every stage of their career. To strike the right balance and effectively manage the grey areas of HR, we invest time and effort to understand our client’s and candidate's exact needs and deliver the right solutions using insights, intellect and a lot of compassion.
Talk to us today to take the next step in fulfilling your professional goals.
Follow us on LinkedIn https://www.linkedin.com/company/black-&-grey-hr Facebook https://www.facebook.com/blackandgreyhr
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases