•Managing external contacts for Director, proactively understanding who they are, which priority contacts are and keeping track of periodic communication needed for priority contacts
•Anticipating the Director's needs and proactively bringing together appropriate people and resources to support the executive in addressing issues
•Prepare agenda in advance; assist with and provide research/background information, content development, and creation of presentations and coordinate meetings
•Manage the daily schedule of Director, ensuring that she knows her schedule in advance and keeping appointments and meetings on time or changing schedules when necessary
•Compose correspondence/reports for Director; draft all the letters, correspondence and all writing communications on behalf of the Director
•Manage Directors travel arrangements and proactively coordinate the pre-planning of trips with various internal functions, including arranging appropriate travel, visas and at times accompanying the Director in business trips
•Handle confidential information in a professional and discreet manner
Skills required for the job:
•Bachelor’s degree or equivalent experience
•Minimum 3 years of work-related experience working with Top management
•Demonstrated ability to handle confidential information appropriately
•Ability to stay focused, efficient, and effective in managing multiple priorities
•Strong interpersonal skills and good judgment
•Proven ability to work independently to achieve accomplishments
•Ability to communicate effectively with all levels of employees and outside contacts
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases