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Field Collector

Keywords / Skills : Collections And Recovery, Field Officer

1 - 3 years
Posted: 2017-08-15

Banking/ Financial Services
Banking, Insurance & Financial Services
High School or Equivalent
Posted On
15th Aug 2017
Job Description

Customers who do not respond to in-house collection efforts represent a financial risk to the institution. The field Collectors role is to visit the customer physically and collect the due payment, skip tracing, early fraud identification / set-up companies

Update information (new contact details business address / Home address and phone numbers) in collection system

Liaise with 3rd parties without disclosing confidential customer information to extract additional leads on tracing a non-contactable case

Maintain and update Daily Collection Reports

Adherence to the Code of Conduct on all occasions

Field Collection officers must refrain from providing customers with incorrect information and/or offering solutions that have not been approved

Adopt adequate negotiation techniques to resolve the delinquent nature of the account. Use tools within the approved policy framework, i.e. settlements, restructure offer etc.

Perform any additional job that may be assigned from time to time

Share feedback on accounts when requested for by peers/supervisors/managers

Compliance to cash handling policy. Ensure receipt books are submitted for regular audit as per the agreed timeline


Minimum Qualifications and Knowledge: Graduate

Minimum Experience (number of years): 3 years

Job-specific /Technical Skills: PC skills and MS Office.

Valid UAE Driving License and conveyance.

Behavioral Competencies:

Thinks Group

Thinks Customer

Drives Impact

About Company

About us


Established in 2001, Transguard Group is the UAE’s most trusted outsourcing partner providing business support services to some of the region’s most prestigious brands. With a full-time workforce of more than 57,000 and turn over in excess of AED 1.9 billion, Transguard delivers world-class business support services to customers across a broad range of industry sectors including Aviation, Logistics, IT/Telecommunications, Banking and Finance, Construction, Hospitality, Retail and Insurance.


Transguard has four diversified businesses:


Transguard Cash Services

Transguard Security Services

Transguard Manpower Services

Transguard Integrated Facility Services

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