Customers who do not respond to in-house collection efforts represent a financial risk to the institution. The field Collectors role is to visit the customer physically and collect the due payment, skip tracing, early fraud identification / set-up companies
Update information (new contact details business address / Home address and phone numbers) in collection system
Liaise with 3rd parties without disclosing confidential customer information to extract additional leads on tracing a non-contactable case
Maintain and update Daily Collection Reports
Adherence to the Code of Conduct on all occasions
Field Collection officers must refrain from providing customers with incorrect information and/or offering solutions that have not been approved
Adopt adequate negotiation techniques to resolve the delinquent nature of the account. Use tools within the approved policy framework, i.e. settlements, restructure offer etc.
Perform any additional job that may be assigned from time to time
Share feedback on accounts when requested for by peers/supervisors/managers
Compliance to cash handling policy. Ensure receipt books are submitted for regular audit as per the agreed timeline
Minimum Qualifications and Knowledge: Graduate
Minimum Experience (number of years): 3 years
Job-specific /Technical Skills: PC skills and MS Office.
Valid UAE Driving License and conveyance.