Collation and analysis of Operating Expense accruals from various Department or Business Lines. Preparation of supporting accrual Journal Vouchers for posting to financial books. • Cash Opex Analysis & Reporting A. Calculation, analysis, and reporting of Cash Operating Expenses during monthly and quarterly financial reporting cycles. Address Ad Hoc requests and activities pertaining to Opex. B. Opex reconciliation and validation with data feeds from financial ledger system before mapping to Financial Reporting system. It also includes manual inputs for reconciling items. C. Opex factor calculation process comparing month on month, prior year on current year to date, and actuals on plan costs. Coordinate and communicate business driver for variances. And report the same in Financial Reporting system.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases