Floorman will perform various tasks during normal drilling operations and maintains various tools and equipment by performing the following duties: Handling Tongs to make connections; Pulling the Slips; Stacking Pipe; Handling the drill string removing all pipe from the well bore and stacking it in the derrick; Responsible for catching and cleaning samples as well as keeping the flare bucket burning during gas drilling, and occasionally assist the Derrick Man with operations.
Knowledge of related tools and equipment, and their specific functions. Knowledge of the drilling rig and operations. The ability to exert maximum muscle force to lift, push, pull or carry objects The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object. Able to work and communicate effectively with co-workers, clients and other external contacts. Must be able to distinguish ineffective or damaged equipment and report conditions to immediate supervisor for proper repair. Must be able to recognize unsafe work conditions and make adjustments accordingly. The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases