Creative971 is the agency for Shopify Plus. We blend technical excellence and e-commerce expertise to create enviable experiences for ambitious retail brands that want to scale.
The outlined Salary depends on your skill set, experience and knowledge that you will bring in.
Creative971, founded in 2016, is an E-Commerce agency trusted by the UAE and GCC top brands to deliver their online retail and omnichannel solutions on Shopify Plus. With extensive knowledge about the UAE and GCC market, Creative971 is the leading Shopify Agency and Shopify Plus partner. We have in-depth knowledge on current and upcoming online retail commerce and best practices in product strategy, user experience, development, and marketing
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases