To maintain HR Personnel Files, monitor, update and do legalization in renewing, cancelling and applying new visas, ticketing,monitor and update employee leave records,update and monitor government issued licenses. Prepare and assist payroll.Other HR and administrative works as designated.
The MCT Group is a rapidly growing manufacturing company of a diverse range of construction and corrosion protection chemicals.
Employing over 260 staff housed in their newly purpose built factory in Dubai Investment Park the MCT Group has set out an aggressive investment and growth plan over the next five years that will see them become one of the market leaders in their field.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases