Our client is a reputable International Hospital in Bahrain, they are currently looking for a Head of Nursing.
Manage all the administrative duties of the departments which they are assigned to work in.
Schedule shifts for the nurses and assign duties to them
Collect work reports from all the nurses regarding their day-to-day activities and maintains a record of them
Present the records collected from all the nurses to the respective doctors who are handling cases of those patients
Assist and conduct training programs for the nurses who are new and need help
Solve any issues related to the patients
Head nurses also come in direct contact with the patients and diagnose their health problems
Inventory management is also one of the responsibilities of the head nurses
Head nurses review and supervise the pre-operative settings made by the nurses in the operating room and make sure that they have provided required equipments to the doctors
Head nurses often accompany the doctors when they go on their rounds to check the patients where they present the reports collected by them
Provide necessary help to the doctors such as carrying diagnostic equipments, etc., to the doctors while they are on round for check-up
Maintain a log of the entries of the patients in their wards and their health reports
Look for the hygiene in the hospital and in the rooms and make sure that the patients are provided with enough facilities and entertain all types of complaints from the patients
· A head nurse should have expert management, administration and planning skills · Ability to assist the nurses and manage the team properly by motivating the employees to work · Should have excellent communication skills to understand the problems and resolve them · In-depth knowledge of all the procedures used in the management of the hospital · Minimum of 4 years in nursing supervisory experience · Bachelor or Master Degree in Nursing is required
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases