This role requires you to have a clear understanding of our business objectives and be able to devise and implement policies which select, develop and retain the right staff to meet these objectives. The nature of the work is likely to include:
working closely with various departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures;
promoting equality and diversity as part of the culture of the organization;
liaising with a range of people involved in policy areas such as staff performance and health and safety;
recruiting staff, which involves developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates;
developing and implementing policies on issues like working conditions, performance management, equal opportunities, disciplinary procedures and absence management;
advising on pay and other remuneration issues, including promotion and benefits;
negotiating with staff and their representatives (for example, trade union officials) on issues relating to pay and conditions;
dealing with grievances and implementing disciplinary procedures;
developing HR planning strategies, which consider immediate and long-term staff requirements;
planning and sometimes delivering training - including inductions for new staff;
Analyzing training needs in conjunction with departmental managers.
administering payroll and maintaining employee records and undertaking regular salary reviews;
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases