Implementation all HR functions and Recruitment process ( Hiring, processing, and Visa Processing )
Acts as a single point of the contact for the employees and managers in the business unit Proactively supports the delivery of HR Processes at the client’s side Manages complex and difficult HR Projects cross-functionally Builds a strong business relationship with the internal client Actively identifies gaps, proposes and implement changes necessary to cover risks Recruits personally the key talents for the internal client Facilitates the management team to bring best solutions for employees Acts as the performance improvement driver and provokes positive changes in the people management Designs and maintain organization vitality charts as the performance of the business unit improves Designs succession plans for key talents and key job positions Challenges the organizational structure of the internal client and proposes changes Acts as the member of the HR Management Team Develops HR team members as they can become HR Business Partners Manages and leads a team of HR Consultants Key Required Skills Previous experience in Human Resources Management Team Player Communication Skills Negotiation Skills Project Management and Change Management Skills Strong Business Acumen Strong Time Management and Priorities Management Skills Analytical and Problem Solving Skills Saudi Labor Law Knowledge Skills
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases