We are registered Immigration consultancy company based in Dubai and Abu Dhabi and urgently looking for a position of Immigration counselor/Manager Counselor to handle a team of counselors and enhance the sales of Immigration products such as Canada Express Entry/Australia Migration etc..Interested applicant must have an experience of at least 2 years in Immigration consultancy and proven track record of dealing with mention products. Must be fluent in English . preferably female candidate. and proven track record of dealing with mention products. Must be fluent in English .
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases