â¢ Generating requirements from new clients & existing clients. â¢ Responsible for getting new leads requirements & maintaining existing clients to enhance business in the company core area of expertise; -Electronic Security Solutions -Audio Video Solutions -Building Automation (BMS) Solutions -Energy Solutions -IT & Networking Solutions â¢ Business Intelligence (BI) Solutions â¢ Ensure +95% retention of clients, drive upgrades to all our solutions offerings, and ensure 100% collections by taking onus of any escalations and liaison with different teams. â¢ Cross-sell & Up-sell to clients from our full portfolio of solution offerings. â¢ Meet, engage & maintain good relationship with our product / solution partners (vendors) representatives to generate more concrete leads & opportunities. â¢ Develop niche Clients to expand our reach. â¢ Monitor trends and analytics to make product and pricing suggestions for our clients. â¢ Maintain strong relationships with our existing partner sites to understand how we can help them grow while also knowing which product offers and price points best fit their model. â¢ Significant interaction with clients, both face-to-face, online and over the telephone. â¢ Identify business opportunities through research of specific industry or market. â¢ Understand customerâs business needs and gather product knowledge to meet those needs â¢ Providing support to customers, offering clear advice and solutions wherever possible. â¢ Provide technical advice via our technical staff to customers. â¢ Preparing and delivering customer presentations and demonstrations of the solution, with clarity and confidence (both face-to-face, online and over the telephone). â¢ Ensuring high quality of service by developing a thorough and detailed knowledge of technical specifications and other features of systems and processes. â¢ Meeting sales targets set by management and contributing to team targets â¢ Able to take responsibility and work on flexible basis. â¢ Maintain all sales activities. â¢ Analyze financial status of client by collecting & studying data and recommending actions. â¢ Building a data bank of customer information & implementing a strategy and religiously tracking key metrics by customer and by team member. â¢ Ensure visible measurable client satisfaction on product/service that exceeds owner's expectations; set SLAs with internal providers to ensure a flawless service experience to our enterprise/corporate clients. â¢ Develop customer segments & customized solutions overtime and maximize ROI on teams & spends. â¢ Personally engage & own relationships with the top 25% customers. â¢ Maintain regular dashboards & feedback. â¢ With the help of solutions/ Bid management team, he would be expected to negotiate the deal with customer (technical & commercial). â¢ Would be expected to close the deals (technical & commercial), with detailed order terms and set customer expectation. â¢ Should have the smartness and presence of mind to provide on the spot solutions to the business owners objections and concerns as well as to be able to Pivot from a prepped position basis the conversation. Key Skills: â¢ Proven experience as Key Account Manager â¢ Experience in sales and providing solutions based on customer needs. â¢ Should possess B2B or corporate sales with 3 - 7 yrs experience. â¢ Candidate should have worked on target. â¢ Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels. â¢ Excellent organizational skills. â¢ Ability in problem-solving and negotiation. â¢ Post Graduate - Marketing or equivalent. â¢ Relevant industry experience. â¢ Pleasant personality.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases