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L1 Managed Services Engineer - Lebanon

NavLink ME SAL Offshore
Keywords / Skills : switching, Switching, Routing, Routers, Vlan
0 - 3 years
Posted: 12th Dec 2016

Nationality
Lebanon
Industry
Telecom
Function
IT
Telecom/ ISP
Role
Technical Support Engineer
System Administrator
Network Administrator
Education
Bachelor's Degree
Stream:
Electronics/Telecommunications
Posted On
12th Dec 2016
Job Description
The L1 Managed Services Engineer (MHS) responsibilities include but are not limited to:

- Email and phone technical support customer entry point

- Permanent surveillance of network, systems, and security components monitored by the NOC tools.

- Acknowledgement of alarms raised at the NOC and first level technical support/problem resolution on all Data Center products/solutions following precise/written operations procedures and/or technical escalation to higher levels

- Remote eyes and hands and scheduled Level 1 tasks

- Customer escort during site visits

- Trouble ticketing ownership: authenticate customer, open, update, own and close tickets. Customer notifications when an incident occurs as per the applicable SLA

- Statistics gathering and assistance in customers, management and on-demand reporting

- Assist in project implementation (Cabling, IP configurations, racking, etc.)

- Procedures feedback and initiation

- Work in 24x7 shift schedule

REQUIREMENTS:

0-3 years of relevant experience; Degree required

Computer and Communication Engineer (CCE) or equivalent

Familiar with networks and systems configuration, support, and management

Familiar with Service Desk and Network management tools

Systematic and process/procedures oriented with good troubleshooting skills

Good communication skills and good command of English with Arabic as a plus
Ability to perform well under high pressure within customer/partner premises/environment

Relevant system/Network certification is a plus



About Company
Confidential
Career Advice to Find Better

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