General Electric and Trading Co LLC (Genetco), established in 1970, is one of the largest most diversified, multi locational and multidivisional marketing and engineering organizations in the Sultanate of Oman, handling several international reputed brands.
Genetco is a 100% Omani company. In 48 years Genetco has gained significant reputation and market share in Retail and Distribution of Electronics & Home Appliances, Music & Sound Systems, Office Automation, Engineering Projects – Air Conditioning & MEP (Mechanical, Electrical, and Plumbing), Elevators, Refrigeration & Cold Rooms, Commercial Kitchen & Laundromats, Facilities Management & Engineering Services.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases