The Executive Assistant / Administrator provides office support services to the Legal Counsel and his team. The Executive Assistant / Administrator ensures the Department secretariat by conducting and organizing administrative duties and activities, including receiving and handling information, supporting fundraising efforts and supporting activities that increase the exposure of the museum. He/She will complete all assigned administrative and information processing tasks for the Legal Counsel and will execute decisions made by the Legal Counsel. The Executive Assistant / Administrator will carry out and perform his/her duties in compliance with the administrative systems, procedures, and policies in support of the vision and mission of the company.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases