Logistics/distribution manager: Logistics managers or distribution managers are responsible for coordinating the storage, transportation and delivery of goods. Logistics managers oversee and liaise with colleagues to ensure stock is maintained and moved efficiently. Will report to the SCM Manager directly. responsible for ensuring that a company receives the materials or supplies they need quickly, efficiently, and within budget. To do this, they must monitor the company's inventories and track the performance of current supply methods.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases