Major FMCG organisation in the UAE is looking to recruit a Manufacturing Director for their Dairy division. This client is undergoing an expansion phase.
Successful candidate must have at least 7 years background working within a Dairy environment at higher Management level. Previous Dairy history within Director level/ Project Management on installation and commissioning is preferred. The candidate will ultimately run the Dairy Manufacturing Plant.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases