Experience in the chemicals and resins industry various other business interests of the Al Muhaidib Group complement its five core sectors: food, utilities and infrastructure, building materials, real estate and construction. The dovetailing of support and linkage is through a range of services providing financial and investment support, manufacturing operations, import/export and additional material supply, adding up to a holistic solution to developmental requirements in Saudi Arabia and neighbouring countries. - See more at: http://www.muhaidib.com/sectors/more#sthash.mutcLawL.dpuf
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases