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Master Technician (Field Service) – Electrical & Mechanical - Angola

Keywords / Skills : cummins engine, qsk60, mechanical, electrical

United Arab Emirates
4 - 9 years
Posted: 2017-05-18

Automotive/ Ancillaries
Machinery/ Equipment Mfg.
Manufacturing/ Engineering/ R&D
Mechanical Engineer
Electrical Engineer
• Automobile engineering
• Electrical engineering
• Marine engineering
• Mechanical engineering
Posted On
18th May 2017
Job Ref code
Job Description

- Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs
- Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
- Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field
- Escalates unresolved issues to product specialists / Supervisor
- Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work - direction; may review of repair plans, parts lists, etc
- Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
- Completes training in line with skill and business requirements
- Maintains service vehicle and tools for cleanliness and proper operation
- Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation
and reports any issues / incidents to site management and to their supervisor


- Apprentice Certified Power Generation/ Electrical Technician (Preferred)

- Vocational diploma from relevant technical institution

- Locally valid driving permit

- Significant field service work experience

- Expert level knowledge of and/or experience with Power Generation products

- High Voltage / Low Voltage experience

- Customer service experience

- Experience providing technical advice and coaching to more junior technicians (preferred)

- Knowledge and experience on Engine mechanics would be an added advantage

- Experience with Cummins or competition is desired in Mining, Marine and Power gen

Skill Level A

- Ability to train Service Personnel to develop their diagnostic skills

- Able to identify opportunities for work process improvements and recommend appropriate action

- Able to develop and maintain productive working relationships

- Ability to prepare reports providing feedback on service interventions

- Able to understand and follow the Technical Support Request ((TSR) process

Skill Level B

- Ability to identify and resolve engine system failures relating to and impacted by component failure

- Ability to guide / coach other service technicians (including non-Cummins technicians/ Dealer technicians) through complex service interventions and diagnostic issues

- Can resolve complex technical problems

- Ability to identify and up sell further service and repair opportunities

About Company

Cummins Inc., a global power leader, is a corporation of complementary business segments that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems.

Headquartered in Columbus, Indiana, (USA) Cummins currently employs approximately 55,000 people worldwide and serves customers in approximately 190 countries and territories through a network of approximately 600 company-owned and independent distributor locations and approximately 7,400 dealer locations. Cummins earned $1.4 billion on sales of $19.1 billion in 2015.

Cummins Inc. is organized into four distinct but complementary business segments: Engine, Power Systems, Components, and Distribution
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