About Company Pace is a multi disciplinary design consultancy firm with a reputation for providing effective, efficient and professional services to a wide range of public and private sector clients. Pace has a completely integrated in house capability of expertise to offer a diversity of professional services in the following fields: MASTER PLANNING ARCHITECTURE ENGINEERING LANDSCAPE DESIGN INTERIOR DESIGN ROADS ENGINEERING QUANTITY SURVEYING FEASIBILITY ANALYSIS & STUDIES VALUE ENGINEERING PROJECT MANAGEMENT CONSTRUCTION SUPERVISION Pace experience spans projects that are diverse in scale and settings. They range from private villas to large scale government and commercial buildings to roads and infrastructure. Since its establishment in 1968, Pace has developed and gained both respect of its clients and recognition as an international professional consulting firm. The skills and technical abilities that Pace exhibit at present can be attributed to the high standard of goals set forth by its founders. Pace strives for excellence in performance for its clients.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases