The Organization: Our client is a private multi-specialty hospital in Doha, Qatar, part of a bigger investment group. They are expanding their scope of service with new departments and physicians, and strive for continuous improvement of their patient experience.
Duties and Responsibilities: For a private multi-specialty hospital in Qatar we are looking for staff nurses for the OPD, Dental and Ophthalmology department. •Supports dental care delivery by preparing treatment room patient, instruments, and materials; •Adhere to health and safety protocols as well as cross-infection to the highest standard; •Offer reassurance and support to patients; •Greet patients and check them in; •Answer the phone and deal with patient enquiries; •Liaise with laboratories and referral hospitals/practices.
Skills & Competencies: •Good communication skills; •Good physical health; •Friendly and sympathetic approach; •Confident and reassuring attitude;
Education & Qualifications: •Bachelors of Science in Nursing; •Home country license as Staff Nurse; •Minimum 2 years’ experience; •Preference for candidates with Qatar License or Dataflow done.
Alert HR Solutions was originally founded in Maastricht, the Netherlands in 1995. It became a leading European provider of HR solutions to staff shortages in various industries. We provide our clients with a European perspective on recruitment. After successfully serving clients in the Middle East from our offices in the Netherlands, we have opened an office in Dubai â" UAE since 2013. Our team of Middle East consultants who have lived and worked in the area for years provide our clients with the best practice solutions on offer.
Alert HR Solutions is the original private Dutch company and this team consists of approximately 25 full-time and part-time employees who work throughout Europe and the Middle East. Our clients include large public and private companies in the Middle East and Europe. The majority of our clients have worked with us for many years and return to us continuously.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases