Option Event services is an events infrastructure company established over a decade ago . Using innovative multimedia technology and insight-driven learning’s; we examine the very strategic intent & market relevance of applied media. Thus resulting in strategic solutions that transform not just the brand or product, but the businesses. That’s what we at Option  are all about! Having carved a niche for ourselves since the late 90‘s, we have come a long way satisfying our customers over the past decade. Experienced as both event architects and agents we endeavor to satisfy the requirements of our client. You can be assured of the Option  quality and finesse within a tailored package to fit every budget.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases