Raqmiyat is an associate of Al Ghurair Group of Companies -UAE, which has been one of the leading IT Services & Staff augmentation companies in the UAE for the last 25 years. Raqmiyat is headquartered in UAE & has 3 offices in Dubai, Abu Dhabi with its Software Development Centers in Deira, Dubai with an Offshore Development Center in Chennai, INDIA. Raqmiyat has its fully-owned office and development center with excellent facilities in Chennai to cater the needs of IT Consulting & software development. We at Raqmiyat will be pleased to partner with you to solve your short term and long term business objectives. Once we understand your requirement we will be able to source the people with the right skill set, aptitude, talent and commitment to help you achieve your goals. Raqmiyat is supported by a team of highly professional technical recruiters and staffing professionals with wide-ranging expertise. Raqmiyat has a huge database that has been painstakingly collected and updated over the last couple of years. We also meet the offshore requirements of our clients who need highly skilled professionals to be deployed across the world to execute projects within desired deadlines. Every successful business is powered by a workforce of dedicated employees. Allow us to power your winning team..
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases