Keywords / Skills : IT Infrastructure, Active Directory, Microsoft Exchange, Hyper V, Microsoft system center(export) , VMware, Servers (hp Blade and server , Cisco UCS , Linux OS , OS Scripting (windows , Linux), Knowledge of storage and backup. Knowledge
Raqmiyat is an associate of Al Ghurair Group of Companies -UAE, which has been one of the leading IT Services & Staff augmentation companies in the UAE for the last 30 years. Raqmiyat is headquartered in UAE & has 2 offices in Dubai, Abu Dhabi with its Software Development Centers in Deira, Dubai with an Offshore Development Center in Chennai, INDIA. Raqmiyat has its fully-owned office and development center with excellent facilities in Chennai to cater the needs of IT Consulting & software development.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases