A leading Bahraini insurance company is engaged in an offshore insurance business in KSA is looking for an experienced Operational Risk Analyst for KSA branch. The company is a well-known in the Saudi insurance market and it offers all classes of insurance.
Responsibilities and Duties:
· Design and implement the operational risk framework throughout.
· Undertake a key functional and advisory role contributing to the achievement of the company's objectives and the credit rating processes.
· Uphold the company's ethics, operating policies and conform with the department work instructions. · Prepares reports and reviews on the Operational Risk of all business units, including support functions, recommendations and action plans. · Reviews policies, practices and procedures to identify business improvement opportunities. · Develops and monitors key risk indicators relating to the assigned risk areas. · Coordinates "Risk and Control Self-Assessment" workshops for the company. · Formulates and implements Business Continuity Management for the company. · Undertakes process re-engineering/re-designing exercises and periodically assesses business and process-flows to identify potential risks. · Reports immediately to the line Manager all material and significant breaches or potential breaches to the limits or any noncompliance to the company's policies and procedures. · Prepares periodical risk analyses and presentations for specific job requirements. · Keeps abreast of key developments in the area of risk management. · Assists the line Manager as and when required. · Assists in preparation of the company's rating projects and all related analysis.
· Bachelor degree in Finance or qualitative discipline. · Prior risk management or risk measurement experience. · Minimum 2-3 years' experience in financial services / Insurance Industry with an operational focus. · Familiarity or experience with Solvency II or Basel III regulations is a plus.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases