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Operations Manager , 0 - 20 years

Keywords / Skills : "Operations Manager", "branch operations manager", "branch manager", "assistant branch manager", "centre manager", "branch incharge"

7 - 17 years
Posted: 2017-11-14

Nationality
Afghanistan, Albanian, Algeria, American Samoa, An...
Industry
Banking/ Financial Services
ITES/BPO
KPO/Analytics
Government/ PSU/ Defence
Travel/ Tourism
Function
Customer Service/ Call Centre/ BPO
Role
Operations Manager
Education
Bachelor's Degree, Master's Degree
Stream:
Any
Posted On
14th Nov 2017
Job Description
Opportunity for Operations Manager, having Experience 7 - 20 years in United Arab Emirates / Asian Countries
• Manage all aspects of the business centre's day to day internal and external operations.
• Create, revise and develop innovative and efficient ways to enhance the caller experience and overall satisfaction and implement and monitor success of the same.
• Responsible for Entire operations of the call center including key performance metrics such as:
- Customer satisfaction.
- Call quality monitoring.
- Service levels.
- Abandon rates.
• Responsible for the recruitment, training and development of all call centre agents and conducting of Performance Reviews.
• Develop, prepare and conduct call centre and customer service specific trainings.



About Company

About Black & Grey HR :

We provide bespoke talent acquisition, human resource and employer branding consulting to top organizations across various industries in the Middle East. We are specialists with regional insights, intellect and a lot of compassion. Connecting talent with opportunity is what we do best!!
About Recruiter
Nevin Lewis
Executive Director
Black & Grey HR
...
Skills I hire for Human Resources, Admin, Sales & Marketing
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