- Develop and review Procurement procedures and recommend process improvement initiatives - Analyze and review current business process regularly and propose and implement automation solutions - Assist in identifying the performance monitoring metrics (KPIs) for the directorate and ensure that it is in line with the overall objective of the company and bench marked to best practice standards. - Assess and improve system functionality to improve efficiency and effectiveness of Procurement process - Resolve issues related to Oracle E-tendering solution - Assist in mapping business processes of Procurement Directorate and ensure that they are mapped according to best practices that meet the company’s requirements - Develop performance reports for the Directorate against set performance metrics and provide recommendations based results - Provide system support and guidance for staff in understanding and following various business and system processes activities - Develop and review policies and procedures pertaining to Business Support and propose amendments when required - Define Directorate objectives and monitor them through to completion using KPIs as needed - Provide Business Analysis when required - Carry out duties related to suppliers management including: suppliers evaluation, suppliers audit, suppliers classification - Act as a mentor, counsel and guide for the team, and foster a healthy working environment and team spirit - Provide administrative support to the Head of Business Support, including Directorate monthly report preparation - Provide business support to Procurement departments - Act as procurement focal point for other Directorates like IT, Finance, etc. - Build custom reports using Oracle - Coordinate and compile budgetary requirements of the department and report deviations to the Head of Business Support
Lambent worldwide jobs is highly focused and adroit in finding the most suitable Human Resource to match the Client Organizations' required profile.A correct remuneration and work satisfaction will be a win-win situation for all those involved.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases