We are currently looking for palace manager for our VIP client based in AbuDhabi, private estate to manage the property and the household staff. The female should be over 35 years above, hardworking, has hospitality, F & B, House Keeping or hotel management degree and experience and able to run a household of approx. 50+ staff, preferably someone with experience like palace manager or hotel manager.
-Background in Housekeeping as well as F&B
-Must have experience in Palaces, especially in the Middle East.
-Must have a driving license.
-Must have clean criminal record.
-Must be fluent in English
-Must be open to working with people from different cultures and nationalities.
-Must be flexible, open minded and respectful to all staff in the household.
Education : Hotel Management or Hospitality background degree
Interested candidates may share their updated resume to [HIDDEN TEXT] mentioning Ref: PM#016 in the subject.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases