Medcare Hospital & Medical Centers Dubai is looking for a Public Relations & Copywriter Executive to join their Marketing team. The incumbent will be responsible for planning, developing and implementing PR strategies. Liaising with doctors, management and PR agency on media requirements. Monitor the media, including newspapers, magazines, journals, broadcasts, newswires, social media sites and blogs, for opportunities for Medcare. Write newsletters, briefings, campaign material and press releases. Promote news stories and features to the media, and plan internal communication accordingly. Write and proof read the collaterals i.e brochures, handouts, direct mail leaflets, promotional videos, social media posts. Secure and develop new cases and success stories via various tools i.e videos, social media, internal communications, external media and PR agency
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases