BERNER of Kuwait W.L.L. was established in 2010 as a sole distributor for BERNER AG in Kuwait. BERNER is a German based, one of the leading European direct sales company in the small parts business, for professional use in the construction and automobile trades as well as in industry.
The company offers more than 35,000 articles to provide customers with full solution for their applications. Our specialized sales team ensure our customers are looked after everyday comprehensively and advised professionally.
Professional and expert advice, high reliability, a wide range of products and fast delivery are the key components of our successful partnership with the customers. Our aim is always to offer the right solutions. This means actively addressing topics which offer the customer a special added value.
As a result of its continous commitment to customers, BERNER of Kuwait W.L.L. has established several partnerships with strong suppliers in Europe, USA and Asia to expand its range of products and services to customers including lubricants, oil management systems, garage equipments, paint booths, A/C service machines, diamond cutting and coring, personal safety protections and construction sealants.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases