Minimum 10+ years of relevant experience including 5+ years.
End to end Program/Project Management, Managing Project capacity/ demands/ Financials
Lead business analysis activities to build state of Art Analytics solution to enhance portfolio capabilities.
Managing client relationship and program work
Manage the program end-to end and ensure smooth coordination with all related teams and manage/ address risks/ issues and all other dependent activities
Assisted the Senior Management in collateral preparation and responding to client RFPs
Responsible to manage client demand vs. availability capacity and take necessary steps to ensure that there are no client escalations and the deliverable meet the client expectations and release timelines.
Conceptualized and implemented strategy for capturing Project and Program metrics and funnelling that information to easy-to understand dashboards. Enabled Executive Management to keep a pulse on project status, revenue expectations, and strategic analysis of volume.
SLA agreement for internal and contractual operations.
Change management, incident management, and release management for various projects across the company.
Coordinating the team to ensure any major incidents are managed professionally. Ensure that all systems and processes in place ensure effective service delivery
Automation in service delivery, Resource management, Utilization, Billing, Management reporting, Conduct regular in depth service and process audits.
Define detail-oriented product requirements, ensuring clear communication of those requirements to the business, design and development teams.
Provided leadership & direction to the project team throughout projects life cycle
Built and managed relationships with diverse key stakeholders
Proven record in achieving proper balance of projects triple constraints (scope and schedule) Management
Project scheduling and resource management
Planning, budgeting, and reporting on projects
Make presentations on project status, present monthly and annual reports to senior management
Estimate project budgets, coordinate with finance department for funds and plan for purchasing of equipment and hardware in a cost- effective way
Provide an efficient working atmosphere to project teams and ensure objectives are met within stipulated time
Responsible to manage the day to day deliverable of resources reporting to the incumbent. In addition, was also responsible for driving all sprint ceremonies, planning, scheduling & forecasting of work, ensure that there are no client escalations and the deliverable meet the client expectations/ sprint and release timelines. I was also responsible to manage work related issues, risks & action items, highlight them as needed and find ways to mitigate/ prevent them, work with testing and release management teams to ensure smooth releases.
Good understanding of integrations and technical solutions in ERP projects.
Exposure to SaaS/Cloud delivery models preferably Microsoft 365 or Oracle Cloud.
Preferably having industry-recognized Project Management certifications such as PMI or Prince II.
Strong business writing skills and verbal communication.
Strong analytical abilities and exposure to quantitative project management, including financials and metrics.
Strong people and team management experience.
Delivery and Project management and consulting background with good understanding on ERP applications.
At Emerald Technology, we’ve been assisting technology and telecommunications vendors in building their businesses internationally for well over a decade. During that time, we’ve placed over 2000 talented individuals, and established hundreds of legal entities, with some of the most innovative players in the technology market – from hot new start-ups, to leading global vendors.
We are International Business Expansion consultants within the Telecoms, Big Data, Software, Cloud Computing & Data Center, Internet of Things and Cyber Security industries.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases