To provide OnStar the services related to government regulations and approvals and at the same time to contribute/assist in the office operations whenever required.
•To submit and ensure the processing of all types of applications and paperwork to the local government bodies, including but not limited to visit visas, employment or residence visas, car registrations, Trade License, labor permits, export license, economic license, foreign license, etc. •To proactively manage the timely renewal of all Employment Visas and Labor Permits. •Assist employees in renewing visas for their immediate dependants. •To assist all GM sponsored staff and their dependents in the medical check process. •Send employees a notification on documentation required prior to their visa/labor card expiring. •Manage the visa checklist as when the rules on visa/labor changes •Assist the company and the employees with visa arrangements in Embassies. •To maintain database of all passports and residence visas by scanning all documents and directly updating the database when details change. •Maintain and update the Freezone site on a regular basis by checking for expiry on CEC /gate pass/export licenses /portal accounts and ensure to manage the minimum required fund on the portal. •To renew all company related licenses prior to their expiry date. •Send out notifications on documentation required to renew trade licenses and complete surveys, etc. required by the government bodies at the time of license renewals. •Submit detailed reports related to visa expenses to the finance department. •To submit required documentation to the banks and process bank transactions as advised by the Regional Finance Manager. •Assist in company errands when required to.
Desired Candidate Profile
Good oral and written communication skills in English and Arabic. •Minimum 4 years’ experience in a government liaison role/PRO in KSA •Strong background of Labor law •Proficient typing skills in English and Arabic. •High level of interpersonal skills to work effectively particularly with local government bodies. •Excellent organization skills. •Good computer skills. •College graduate, preferably Bachelor’s degree. •Knowledge and experience on the portal system usage (Immigration Etc.)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases