The Quality Process Engineer is responsible for establishing the processes, planning and documenting activities within the Implementation Support Center; the supportive tools have to be evaluated and incorporated into the workflow of the Implementation Support Center as well as in the overall process. This includes the Site Acceptance Tests (Test Plan, Test Procedures, and Test Cases), the implementation tool and the support of the Supply Chain processes to ensure a smooth collaboration of the project departments.
He will serve also as the focal point to ensure that the implemented deliverables are handed over to the customer according to the contractual obligations.
Strong experience in:
Process design, process modeling design, process analysis, process improvement, process mapping and project management.
Supply Chain Management, IT or High Tech field
Six Sigma lean process / Any other process improvement initiative
Awareness about PMI standard and System Engineering Methodology
Global security systems/ systems deployed in harsh environmental conditions
Ability to work in diverse cultural and challenging professional environments
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases